Question 1

How quickly will I get a quote?

Accepted Answer

Within one business hour for any request submitted between 7 a.m. and 7 p.m. local time. Outside those hours, you'll have a quote first thing the next morning.

Question 2

Do you charge by the hour or flat-rate?

Accepted Answer

Both, depending on the job. Local moves under three hours are usually hourly; larger or long-distance moves are flat-rate. We'll recommend whichever saves you money and confirm in writing before you book.

Question 3

Are there extra fees I should know about?

Accepted Answer

No surprise fees. Your written quote includes labour, truck, fuel, blankets, basic equipment, and standard insurance. The only items that can change the total are extra time you request on the day or items added to the inventory.

Question 4

Do you require a deposit?

Accepted Answer

A small refundable deposit holds your move date — typically a flat amount for local moves and a percentage for long-distance. It's applied to your final invoice and confirmed in writing before you book.

Question 5

Are you licensed and insured?

Accepted Answer

Yes — fully licensed to operate as a moving carrier in British Columbia, with commercial liability and cargo coverage on every job.

Question 6

What happens if something is damaged?

Accepted Answer

Every job carries basic cargo coverage at no extra charge, with optional full-value protection available. Damage claims are handled by your coordinator within 5 business days.

Question 7

Can you provide a Certificate of Insurance for my building?

Accepted Answer

Yes. Send us your building's requirements when you book and we'll have the COI to your strata or property manager within one business day.

Question 8

What time will the crew arrive?

Accepted Answer

We commit to a 30-minute arrival window and send a real-time update when the crew is en route, so you're never left guessing.

Question 9

Do I need to be present during the move?

Accepted Answer

Either you or someone you authorize should be present at both the pickup and the drop-off to confirm inventory and direct placement. For commercial moves we can work with your facilities team.

Question 10

Will the same crew load and unload?

Accepted Answer

Yes — for local and long-distance jobs, the same crew handles your move from start to finish. We don't transfer your belongings between crews.

Question 11

Do you provide boxes and packing materials?

Accepted Answer

Yes — we sell new cardboard boxes and rent reusable plastic bins, and we deliver across the Lower Mainland. You can also add a packing crew to your quote.

Question 12

Can I rent reusable bins instead of buying boxes?

Accepted Answer

Absolutely. Reusable bin rentals include delivery and pickup, are easier to stack, and create zero cardboard waste. Most one-bedroom moves use 25–35 bins.

Question 13

Do you move outside the Lower Mainland?

Accepted Answer

Yes — we move across all of British Columbia, including Vancouver Island and the Okanagan, plus cross-province routes into Alberta, Saskatchewan, and Manitoba.

Question 14

Can you move pianos, art, or safes?

Accepted Answer

Yes. Specialty items are scoped in advance with the right equipment and crew. Just mention them in your quote request.

Question 15

Can you store my belongings between move dates?

Accepted Answer

Yes — short-term storage in transit is available for both local and long-distance moves. We'll quote it as part of your overall plan.

Common questions, clear answers.

Quotes & pricing

Insurance & safety

Move day

Supplies & packing

Long-distance & specialty